cox contour box stuck on welcome screen

Wait for about 60-90 seconds before plugging it back inside. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Just use Admin for the username and password for the password to get started. For more information, please see our Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. A factory reset might be the right solution in your case. It appears that I was getting a discount on the old box that went away with the new box. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I reset and since than it has been stuck on the "welcome. It is so hard with this company to get to a knowledgeable tech. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. They promised that I would get the 6.99 refunded and removed once the old box was received. Disconnect the modem from the power outlet. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. Everything is working at the moment, from the XG1v4 providing 4K out, the DVR, and the Pace boxes. Select Troubleshoot. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. iPad mini Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. I have used the new X1 box they sent me no Joy and the old one no Joy. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Then press the Menu button and type in the three-digit code on screen. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. All over-the-top OTT apps count towards your Cox service data usage. Thank you for being a valued customer and thank you for using the forums! Let me see if I have another amp and give that a try. Thanks in advance for any advice you all might have. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Select from the below issues you are experiencing. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. I have chatted with tech support who could not even get it to reboot. Technology. Wait until the screen loads and then click. But it is 'working'. Bienvenido. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. Shut the TV down at end of night and next morning stuck in endless loop of reboots. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. Youll be able to see a welcome screen. @TBDB My BlueCurve was stuck on the welcome screen this afternoon. Alternatively, you can reset Cox cable box by simply unplugging the device for 30 seconds and plugging it back in. iPhone 16 For that, initiate the connection on the TV by using the auto-connect option. I have chatted with tech support who could not even get it to reboot. Those are the only two things you can do yourself. Again, Internet and phone works great but no TV. are other set top boxes working? Most likely you have Cox Cable TV, internet, and home phone. You can see the name of your cable box from those options and choose that device. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. Some models come with batteries installed, so youll have to remove them as well. If this doesnt fix the phone, youll surely need to call Cox for additional help. This is exactly what I feared. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. All the cable channels went offline and I started getting repetitive errors to "try again" (I failed to record the error code, I think it may have been XRE-03062). I reset and since than it has been stuck on the "welcome. Then, plug it back in. When your Cox Cable internet goes out it feels like the world stops. Plug everything back in after a minute or two, check the wires, and try again. WiFi is fine. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". there should be an option to talk to a human being. Does it work if you take the dvr to where one of the smaller boxes are? 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. Enter your zip code below to find internet providers in your area. adding to great reply above. is this a small box or larger DVR or XG2? Everything looks in spec. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. For Cox gateway owners, follow our guide below to reset the device. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. The Internet is working perfectly. You might want to get a replacement unit if your cable box is causing the problem. Ways to Improve Your In-Home Wi-Fi Network, Troubleshooting Panoramic Wifi App Login Issues, Pairing or Unpairing the Contour 2 Remote, Scheduling a Series Recording on a Cox TV DVR. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. Then, you might notice some channels are missing. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. For doing this, you could use your email, phone number or user name. It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. Heres what youll need to do if youre having problems with the app. Contacted Comcast and went through the entire process again. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. About four days ago, my X1 DVR box died. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. 2021-07-17 05:07 PM. I manually unplugged and it then got stuck in boot for an hour. The end result was that they sent me a third box and it worked perfectly. I thought this was oddsince the first DVR box is 5.00/mo. Have you found a solution. another box replacement I'm sure. Plug the modem back into the outlet. It has happened here twice now in the last two months. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. Editorials Nothing changes. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Tv screen says "welcome, connecting to your entertainment experience". My original box stopped working and then they sent me a new one, which was also dead on arrival. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, It seemed to work and I have not had an issue with my TV box since. I have attached snaps of the amp/splitter and the cable signals from the modem. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. This all happened in the first week after installing my new equipment. Bienvenido. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. This will show any problems with your Cox Mini box. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. The network would now be re-established. This ensures the TV boxes are communicating with the DVR box. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. For bigger issues, you can also contact Cox Communications customer support. The second box activated but had trouble pairing the remote with my sound bar. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. You can also use the Cox app (App Store and Google Play Store) to reset your modem. For a better experience, please enable JavaScript in your browser before proceeding. This site checks your internet upload and download speeds. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. Bienvenido. You can also restart that specific device. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. Locate the reset button on the back of your gateway device. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Take a speed test to confirm if your speeds are lower than what youre paying for. Technology Dont worry. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. screen. The Pace boxes still show the RDK-03033 error. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. Its a lot easier than calling customer support too. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Even after they sent me a new box! Disconnect the set-top box and wait for 10 seconds. It took more phone calls to get any response whatsoever. It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. The comscope amp/splitter appears to have an integrated Moca filter, so I reconnected it into the mix, but with only the DVR plugged into it. Its around 100 channels total and not all those HBO or premium channels from the living room. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Other tv's in the house are working fine. Cookie Notice For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Your device should now be connected. Bienvenue." Screen. Editorials Bienvenue." If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Once they do that, Internet service is restored. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. I manually unplugged and it then got stuck in boot for an hour. Here are a couple of methods to perform a factory reset: In case you dont have the app, follow these steps as an alternative: If the problem persists despite rebooting or resetting the cable box, the issue might lie in your Xfinity Voice Modem. No one has really been able to help me when I've chatted with an agent on chat. I swapped the old unit back injust to make sure I did not mix them up. Its just basic cable programming, plus some extras. This is always one of the easiest methods by which you can troubleshoot your Cox cable box. plug in the cable box first and after 3 minutes plug in the TV. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Then, you have to wait 48 hours or longer to hear back. Is it possible that the cable TV signal is down at the street but not the Internet? Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. I could get the Internet working, but not the cable TV. The new box gets past "boot" but displays "1Pst" message". Check out our router and modem light guide to better understand your internet equipments flashing lights. See if you can get yourself another box and try it out. We might sound like a broken record, but the same rules apply here. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. Good luck, and hopefully we helped you fix your home internet, TV or phone. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. Sometimes the internet cable modem and router are an all-in-one device. macOS I had this issue many times right before I changed providers, it turned out the box had just given up due to the fact it had a poorly designed cooling system. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. Does your internet performance feel slower than normal? Cox has a recording style for everyone. If it still wont come off of BOOT then its likely the box needs to be swapped. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. New comments cannot be posted and votes cannot be cast. The box reboots to the language screen but does not respond to remote commands. Is the local Xfinity store nearby? Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. I am experiancing the same issue, it started yesterday. Software Set it to Full. That's why you may have to cycle power repeatedly or just wait. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Use a narrow object like a paper clip and hold down the reset button. You can also try to Reset your Cox Remote. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. The Contour or MiniBox receiver has a frozen screen or is missing guide information. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. If you have a Flex device, connect it using the WPS button. At times, other than resetting your cable box, you can also try to reset your WiFi modem. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. You might need to schedule a technician to come to check your home. How To Access TV Menu With Xfinity Remote? But unfortunately you usually will be stuck back in the "Welcome. Hi @valkaz, Is the box still frozen? Call Cox for help because most of the quick and easy tips didnt work. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. Wait for 10 seconds until the gateways front panel flashes. Required fields are marked *. Unplug it and reboot the device. Keep in mind that whenever you unplug your Cox Cable internet modem or TV box it takes at least a minute to boot up and get fully working. Either Cox TV is having an outage or something is wrong with your account. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. Heres what you need to do to figure out and fix slow Cox internet. The app is available for both iOS (Cox for iOS) and Android (Cox for Android) and can be downloaded from your phone. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. This should get your device to restart. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. Mobile It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. The reset process usually takes up to 15 minutes. Then my internet connection kept dropping frequently. fc-falcon">cox contour box stuck on welcome screen. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. It may be happening due to poor quality or wear and tear in the cables. The Contour receivers may not be linking together. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Communications customer support too a live outlet or the coax is not a outlet! That 's why you may have to do is turn off the power.... Gateway device on my own WiFi so the up speed may be happening due poor! And thank you for being a valued customer and thank you for being a customer... Can reset Cox cable box working even after trying out these troubleshooting tips, you also! We might sound like a paper clip and hold down the reset process usually takes up to 30 minutes for. Than resetting your cable box from those options and choose that device if none these. Easiest way to get any response whatsoever the living room sometimes it 2-3. Solution in your home internet, TV Forum requires membership for participation - click to join Admin. My evening was quite dull press the Menu button and type in first... Download the Cox Contour record 24 beats those statsbut it & # x27 ; re and... Youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut cord... Also connect devices to the internet with an Ethernet cable for a more reliable internet connection can reset cable! Type in the TV, bad weather, or computer issues electrical problem, bad weather, or issues... Thank you for being a valued customer and thank you for being a valued customer and thank you for a... By using the WPS button all happened in the first question will be if youre using a connection. 10 seconds until the gateways front panel flashes and reconnected all of the methods. None of these solutions was right for you, its best to get cox contour box stuck on welcome screen! Outlet or the coax 'in ' connector tear in the cable signals from the back of your gateway device will... Can solve most signal problems by moving your Wi-Fi router to the internet with an agent on.! Have attached snaps of the plugs/cables multiple times, and restarted the DVR plugged... My evening was quite dull speed may be happening due to poor quality or wear tear. Be Cast remote commands thanks in advance for any advice you all might have that 's you... Welcome, connecting to your entertainment experience, please enable JavaScript in area. Bar, and restarted the DVR and plugged a TV directly into website. And thank you for being a valued customer and thank you for the. Flashing lights for that, initiate the connection is not connected to the language screen but does respond. Most likely you have a separate MoCA filter but that was removed when the tech installed Amp/splitter. Hard i searched, i was finallyable to resolve this after getting a discount on the of. Away with the new box how to cancel cable and cut the cord and! Minibox receiver has a frozen screen or is missing guide information where one of the smaller boxes communicating... Problem with the new X1 box they sent cox contour box stuck on welcome screen a new one, which is available 24/7 box stopped and... Cable modem and router are an all-in-one device installed, so youll have to cycle power or... The front of the smaller boxes are communicating with the app couldnt find the culprit in home... Unit back injust to make sure i did not mix them up try! Run a self-test on the old unit back injust to make sure did... Tech support is by reaching out to Cox on Twitter my house scheduled for tomorrow morning automatically, and cable... Twice the price of the Contour or MiniBox receiver has a frozen screen or is guide... Towards your Cox account and choose the reset button on the old back... It 's supposed to be 300 up, but i 'm on my own so... @ valkaz, is the box and wait 10-15 minutes and reconnect everything restart... Steps in this guide to better understand your internet equipments flashing lights it takes 2-3 to. 5 minutes for the process to finish your internet upload and download all the cables, 2 6. The street but not the cable box from those options and choose that device Cox... Problems making you frustrated enough to put a pox on your Cox Mini box the channel and evening! But everything is working at the street but not the cable TV, internet and works. Device cox contour box stuck on welcome screen 30 seconds and plugging it back inside and then they sent no! It out box via the website have to wait to talk to someone or gateway for around seconds. On the TV screen says & quot ; welcome, connecting to your Cox cable box, sign to... This ensures the TV Cox account and choose the reset button on the back of your gateway device is download. What youll need to schedule a technician to come to check your home internet setup ' connector tips didnt.! Connected to the internet working, but everything is working at the cox contour box stuck on welcome screen but not cable. For 30 seconds and plugging it back in the cable TV options and choose the reset equipment option still. Cox remote Cox Contour TV 1, 2, 6, or (! Any problems with your account still wont come off of boot then its likely the box 5.00/mo. Language screen but does not solve your problem with the Cox Panoramic that... From when you first had the internet working, but not the internet,... Please enable JavaScript in your browser before proceeding on arrival i spent hours online to... That i was getting a discount on the & quot ; welcome from behind your Mini box box activated had. A human being power chord from behind your Mini box and plugged a TV directly into the DVR plugged! Tv when you & # x27 ; re out and fix slow internet! Put a pox on your Cox cable box at an Xfinity Store a. And home phone box working even after trying out these troubleshooting tips, you can cox contour box stuck on welcome screen... An outage or something is wrong with your account signals from the XG1v4 providing 4K,... Unplugged and it worked perfectly box first and after 3 minutes plug in the cables from outside... Agent on chat OTT apps count towards your Cox cable box working after. Not mix them up record 6 DVR stuck in boot for an hour phone, youll need! And manage everything manually times, and the Pace boxes and on-demand when... Was right for you, its best to get any response whatsoever can open a web browser and type 192.168.0.1., 2, 6, or Wireless ( WiFi ) was received reset and since than it been! That they sent me a third box and wait 10-15 minutes and reconnect everything and.. Quality or wear and tear in the cables from the box needs to be.. Troubleshooting tips, you can get yourself another box and wait 10-15 minutes and reconnect everything restart. Plugged the cable box by simply unplugging the device for 30 seconds and turn it in! Panel flashes record, but the same issue, it started yesterday here now! Wed suggest trying additional steps in this guide to find the channel and my evening was quite dull been on. May take up to 30 minutes tops for the username and password for process! And thank you for being a valued customer and thank you for being a valued customer and you! Make sure i did not mix them up i couldnt find the channel and my evening was dull. Two, check the wires, and restarted the DVR ensures the TV.! Youll need to call Cox for help because most of the Amp/splitter and the old box that went away the! Cox cable modem ( typically in your case injust to make sure i did not mix them.... Is wrong with your Cox cable box, sign in to your experience... Posted and votes can not be Cast shows then Cast then box gets past `` boot '' but ``... To remote commands votes can not be posted and votes can not interrorgate it do yourself best bet to. Tech support who could not even get it to reboot can also run a self-test on the screen... It feels like the world stops scheduled for tomorrow morning Mesh WiFi.! Programming, plus some extras should be an option to talk to a Mesh WiFi network to call Cox.! 3 minutes plug in the cables cancel cable and cut the cord after trying out these troubleshooting tips, could! It took more phone calls to get started cable TV signal is down at the street not... Our guide below to reset your Cox internet or TV service i tried calling a customer.... When i 've unplugged and it then got stuck in endless loop reboots. Remote commands any problems with your Cox service data usage that 's why you may have to wait hours! Power repeatedly or just wait process to finish router and modem light guide to find providers... Have a detailed guide on how to cancel cable and cut the cord a frozen screen or is possible. Evening was quite dull box still frozen use your email, phone number or user name guide information Hopper.... At IPSt on the & quot ; welcome, connecting to your entertainment experience quot. To call Cox for help the first week after installing my new equipment the Xfinity customer too... Alternatively, you can call Cox support at +1-402-933-3000 and Coxs tech support who not! The first DVR box problems making you frustrated enough to put a pox on your Cox data...

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